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+32 2 586 25 13
Knowledge base
Master
News
1
News
Check in
7
How and when do I check in online?
How do I check-in for my low-cost booking (e.g. Ryanair/Laudamotion, Easyjet, Wizzair, Vueling)?
Check-in with Ryanair
Where do I find my booking reference and/or ticket numbers?
Can I check in for a return flight already?
See all 7 articles
Travel Documents
7
I did not receive or lose my confirmation email
When will I receive a ticket from the airline?
Is my passport valid to travel?
Will I need a visa to enter my destination?
Where do I find my invoice?
See all 7 articles
Changes
6
I would like to change my booking
My name is spelled incorrect. Can I change this?
My date of birth is incorrect. Can I change this?
I have bought Flexible Ticket Insurance
Can someone else travel on my ticket?
See all 6 articles
Cancellations
3
Can I cancel my ticket?
When can I expect my refund?
What is the status of my refund request?
Lowcost
2
Can I reserve my seat(s)?
I would like to change my low-cost booking (eg. Ryanair, Transavia of Tui)
Baggage
6
What is my checked baggage allowance?
How do I book (extra) checked baggage?
What is my hand baggage allowance?
Can I bring special baggage (wheelchair/sports/music/medical equipment)?
Can I bring my pet?
See all 6 articles
Hotels
0
Others
15
I have issues using my credit card (Visa or MasterCard)?
Can I rent a car ahead of my travels?
Is it possible to reserve a parking spot?
Can I book insurance for my trip?
Can I book activities ahead of my travels?
See all 15 articles
